Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Downloadable documents/files products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

General Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: PO Box 4130, Carlton, NSW, 2218, AUSTRALIA.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: PO Box 4130, Carlton, NSW, 2218, AUSTRALIA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


InovaAir Air Purifiers Refund policy

In addition to this Returns and refund Policy, please read the Terms and Conditions carefully before ordering any INOVAair air purifers. By ordering any products from this website you agree to be bound by these Terms and Conditions. We recommend you keep a copy of the Terms and Conditions for reference purposes.

“INOVA”, “Inovaair”, “our” and “we” are references to InovaAir Australia

“you” is the customer

“the site” is 

About INOVA Air Purifiers

The site is owned and operated by Balanced Building Biology. InovaAir Air purifiers are Our ABN Number (ABN) is 73778560144. Our head office is located at PO Box 4130, Carlton, NSW 2218, Australia. To contact Balanced Building Biology please write to us at this address, or email us at

1. Cancelling an order not already shipped

To cancel an order not already shipped, Tel +61406736802 or email with details of your order, including your transaction number and your reason for cancelling.

2. Cancellation of held orders

Orders held at the request of the customer cannot be cancelled after 30 days.

3. Returns and refunds

3.1 We trust you will be happy with INOVA products, however, if you decide to make a return, you must call INOVA on +61406736802 within 14 days of receiving the item(s) to obtain authorization. Under no circumstances will returns be accepted after 14 days of receipt of the order.

3.2 All items returned will incur a 15% restocking fee; in addition to the actual delivery and pickup charges paid by INOVA will be charged to the customer on all returned orders, please contact  with your postcode for an estimate of these charges. Note: advertised shipping rates may be lower than InovaAir’s actual shipping cost. Returns must be sent within 7 days of the RA number being issued; it is your responsibility to keep a record of tracking details for the returned items.

3.3 The product must be in a new condition with any and all included accessories in the original packaging. Returns will not be accepted without the original packaging (additional costs may be incurred). Items returned damaged due to not being packaged correctly in their original packaging will not be accepted for refund.

3.4 When returning item(s) you must assist us with organising the return of these item(s): this includes signing for item(s) on delivery; relabelling as per our instructions and making the item(s) available for collection by our carrier. Failing to assist with any of these processes may result in us rejecting your order cancellation.

3.5 Custom and commercial items are ineligible for return.

4. A damaged or faulty item

4.1 When you receive your order inspect the packaging for any signs of damage. Notification of a damaged or faulty item on delivery must be reported within 48 hours of your delivery.

4.2 If you receive a damaged or faulty item, we will endeavour to send a replacement as soon as possible (usually the next working day).

4.3 Photographic proof may be required for the damaged item(s) so we can claim insurance from the carrier. We will require you to label and make available for collection faulty item(s).


InovaAir Australia Pty Ltd does not warrant the Product as a health safety device. The product is not a Medical Device or Therapeutic Device as defined by the Therapeutic Goods Act 1989.

Need help?

Contact us at  for questions related to refunds and returns.